Terms & FAQs
All prices shown are inclusive of GST. The Monkey Tree reserves the right to change our prices without notice.
Your parcel will be sent by either courier or Tracked New Zealand Post. International shipping charges will be calculated and advised by email before we ship. We will not ship any product internationally without first obtaining emailed approval from you (except for edible image orders)
We have a fixed courier charge of $8 for non rural and $12 for rural addresses, regardless of how big your order is. We have a fixed price for international orders for edible images only of $8, for a NZ Post/Overseas Postal service. This has no tracking and has an expected delivery time of between 5 and 21 business days (as quoted on the NZ Post website)
We aim to send your parcel out within 3 business days of receiving payment. If you have not received your parcel within 5 business days please email us and we will track your parcel with the courier or New Zealand Post (please allow an additional 2 business days for a rural delivery)
Edible images will be printed and shipped within 2 business days of receipt of order. An email will be sent, letting you know your image is available for pick up (if applicable) For shipping, please read above for timeframes.
If, upon receipt, any of your items are damaged, please contact us straight away. All our products are checked to ensure they are perfect prior to packaging, therefore we would need to lodge a claim with the freight company. Please retain all packaging so we can see how it was damaged in transit.
If you have received an incorrect product to that ordered, please contact us immediately and we will exchange it at our cost.
If you have ordered the wrong product, we are happy to exchange items that are returned to us at your cost, in perfect condition and within 7 days of receipt. However this does not include edible images or other food products purchased. The original shipping costs will be deducted from your refund. We recommend that you either courier your return to us as we cannot be responsible for items that are not delivered to us or are damaged during return transit
We update our website daily. Unfortunately an item may sell out between the time we update and the time you place an order. We will notify you as soon as possible if this happens and advise of restocking time
In the unlikely event that you receive a faulty or defective product, please email us on email@example.com. We will meet our obligations under the Consumer Guarantees Act and either replace or refund the product
The Monkey Tree is committed to maintaining our customers privacy. We will never share your information with any 3rd party. As with most online stores, our customers orders are recorded transactions, however we do not have access or information regarding your credit card.
From time to time The Monkey Tree will use your email address to advise you of promotional products and special offers via a newsletter. If you do not wish to receive our newsletters please click ‘unsubscribe’ at the bottom of any Monkey Tree email.
All prices subject to change. A $200 non refundable deposit is required at least four weeks prior to party date. Final payment is required at the end of the party for the number of children confirmed 2-3 days prior to party date. If the number of children that attend the party exceed the original number confirmed, the cost of the additional children will also be payable at the end of the party.